Return & Refund Policy
At “Millbrews,” we aim to make your shopping experience seamless and satisfying. Here are our terms and conditions for returns and refunds:
Returns: You have the option to return products purchased from www.millbrews.com, provided your reasons are valid and accepted by our customer service team. To be eligible for a refund, certain conditions must be met. You can cancel orders for products you’ve purchased before they are shipped.
It’s important to note that while we strive to offer returns, refunds, and cancellations, there are certain restrictions we must impose to meet our business, legal, and contractual obligations.
Reasons for Returns: You can return a product if:
- You receive a damaged, expired, faulty, or defective product.
- You receive a product that is different from what you ordered.
Conditions for Returning Products: Our return policy lasts for 10 days from the date of purchase. If more than 10 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. The products must be returned in the same condition in which they were received, including the original invoice. Products should be in their original packaging, and the brand packaging should remain intact. Replacement of a product will depend on its availability on our website at that time.
To initiate a refund or return claim, please send an email to care@millbrews.com. Your email should include the product’s name, the order ID, clear images of the received product with the Batch ID visible, and a detailed description of the nature of the claim. This should be done within 5 days of receiving the product.
Refund: Once we receive the product, we will inspect it and notify you of its receipt via the email address provided during the order placement. After inspecting the product, we will inform you of the status of your refund through a phone call or email.
If you’ve paid by net banking, credit card, or debit card, we will initiate a refund request with our Payment Gateway Partners within seven working days after approving your return. Once the request is processed, the amount will be transferred back to your account or card account within 14 working days, following the Payment Gateway/Bank’s timelines.
If you’ve chosen Cash on Delivery (COD), please provide a copy of your bank statement, canceled cheque, or passbook with the bank details and customer information clearly mentioned. We will process the refund within five working days after approving your return.
Late or Missing Refunds (if applicable): If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time for the refund to reflect.
- Contact your bank. There is often a processing time before a refund appears in your account.
If you’ve completed these steps and still haven’t received your refund, please get in touch with us at care@millbrews.com.
